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Workplace Conflict Topics

Unaddressed and unresolved conflict in the workplace can result in low morale and lost productivity. When conflict escalates, companies may suffer losses from theft or intentional destructive acts. Unresolved conflict can also escalate into litigation. All these consequences of unresolved conflict can cost a company hundreds of thousands of dollars.

Managers, supervisors, and employees who have the knowledge and skills to address conflict effectively are a valuable asset to any organization. UDRís workshops in this section are intended to help build conflict resolution competence in the workplace.

Workshop Location

Unless otherwise noted, workshops will take place at the Law & Justice Center in Salt Lake City (645 South 200 East).
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Resolving Conflict in the Workplace

This training is designed for managers, supervisors, and employees who want to manage conflict more effectively in their professional relationships. During this workshop, participants will gain knowledge and skills to resolve conflict in collaborative ways. This interactive, skills-based workshop provides opportunities for participants to practice skills and apply concepts to workplace scenarios.

This workshop is designed to give participants a foundation of conflict resolution theory and concepts as well as skills to resolve conflict in the workplace effectively.

The following topics will be covered during this training:
  • Sources and Causes of Conflict
  • Conflict Management Styles and Strategies
  • Principles of Negotiation
  • Reducing Defensiveness
  • Communication Skills: Listening and Use of Questions
  • Conducting the "Difficult Conversation"

Dates

UDR is offering this 2-day workshop in Salt Lake City†on:
  • call for availability

Cost

$400 early registration (full payment received at least one month prior to training)
$450 standard registration fee (full payment received within one month prior to training)


Manager as Mediator

This training is designed for managers and supervisors who want to help their employees resolve conflict by facilitating resolution conferences. During this workshop, participants will learn basic facilitation skills to serve as a third party to the dispute. This interactive, skills- based workshop provides opportunities for participants to practice skills and apply concepts to workplace scenarios.

The following topics will be covered during this training:
  • Building a Supportive Communication Climate
  • Listening, Reframing, and Questioning Skills
  • Formal versus Informal Mediation
  • Facilitation Skills Practice

Prerequisites

Participants in this workshop must complete UDRís two-day workshop on Resolving Conflict in the Workplace (see above) prior to attending this one-day workshop.

Dates

UDR is offering this 1-day workshop in Salt Lake City on:
  • Call to arrange

Cost

$200 early registration (full payment received at least one month prior to training)
$250 standard registration fee (full payment received within one month prior to training)
Main Office:
Law & Justice Center
645 South 200 East
Salt Lake City, Utah 84111
Northern Utah Office:
YCC Center
2261 Adams Avenue
Ogden, Utah 84401

Phone: 801 532-4841
Fax: 801-531-0660
Toll Free Phone: (877) 697-7175
Email: info@utahdisputeresolution.org