A small professional staff carries out the daily operations of Utah Dispute Resolution and coordinates a large group of volunteers who provide mediation services. UDR's staff members include:
Karrie Ketchum, Executive Director
Phone: 801-532-4841
Email: udred@utahbar.org
Karrie has mediated cases for UDR since 2017. Karrie qualifies as a Master Mediator on the Utah Court ADR Roster and mediates for the Utah Court Co-Parenting Mediation Program. She is also a court-qualified Domestic Mediation Mentor and Primary Trainer. She is on the Board of Trustees for the Utah Council for Conflict Resolution. Karrie is a certified paralegal with 10 years of experience. Karrie is also the co-owner of a construction company, which has been in business for 15 years.
Leda Chavez, Bilingual Case Manager
Phone: 801-532-4841
Email: udrcm3@utahbar.org
Leda serves as a Bilingual Case Manager for UDR’s Family and Community programs. She also oversees administrative functions for UDR’s training efforts.
She studied language and computer science at Westminster and LDS Business Colleges. For 16 years, she worked as a customer support supervisor at a major US airline. Leda has also owned and managed a family restaurant in Sandy, Utah.
Paula Storey, Bilingual Case Manager
Phone: 801-532-4841
Email: udrcm2@utahbar.org
Paula is Case Manager at UDR since 2019; she conducts intakes, and manages cases for the Family and Community Programs. She is the first contact with all our clients through text message and email on our website. She helps clients that are going through different types of conflict and informs them about mediation.
Paula graduated from Arizona States University with a Bachelors in Philosophy and Ethics. She has also completed her graduate certificate for Conflict Resolution at the University of Utah and, she has just registered to start her Master of Legal Studies with an emphasis in Alternative Dispute Resolution at ASU. Paula speaks English, Spanish, and French fluently, she is Utah Court qualified as Basic Mediator and is in training for qualification on the Divorce Roster as well. Her passion is to help people that are going through severe conflict, so they can find peace, live better lives and take good care of their loved ones.
Pamela Pannier, Court Coordinator
Phone: 801-532-4841
Email: udrcourt@gmail.com
Pam is the Court Coordinator for UDR. She manages mediation requests for Small Claims and Pro Se matters.
She holds a BS degree in Psychology from the University of Utah. Her employment background includes corporate, financial, real estate and human resources. Pamela holds a Graduate Certificate in Conflict Resolution from the University of Utah and is a court-qualified Master and Divorce Mediator.
Alva Escárzaga, Bilingual Case Manager
Phone: 801-532-4841
Email: udrcm5@utahbar.org
Alva is a Bilingual English/Spanish Case Manager for UDR’s Family and Community programs, conducting mediations and managing cases.
Alva is on the Utah Domestic Court Roster. She obtained her Basic and Domestic Mediation Training through The Mediation Group, LLC in 2014. She has a Master’s in Business Administration with an Information Technology focus from Texas State University. She received her Bachelor of Science in Travel and Tourism with a minor in International Relations from Brigham Young University. Alva owned and managed small business in Mexico. She has also worked in the Travel Industry and was a Producer for the Mormon Channel. She is passionate about helping people resolve conflict.
Laura Hansen, Training Coordinator
Phone: 801-532-4841
Email: udrtraining@utahbar.org
Laura has mediated cases for UDR since 2017. Laura qualifies as a Master Mediator on the Utah Court ADR Roster and mediates for the Utah Court Co-Parenting Mediation Program. She is also a court-qualified Domestic Mediation Mentor and Co-Trainer with Karrie.
Laura oversees administrative functions for the UDR’s training efforts and helps with training materials. She also helps the Executive Director with other tasks as needed.She studied at the University of Utah and has a Bachelor’s in Communication, and a graduate certificate for Conflict Resolution at the U of U. She is a trained facilitator for Dr. John Gottman’s “7 Principles for Making Marriage Work” workshops. She is also trained in facilitating Restorative Practices, facilitating Circles effectively, and facilitating Restorative Conferences. Her passion is to help bring skills into families that will help them navigate through difficult conversations and finding safety to have each voice heard.
Cami Newey, Court Coordinator (Appeals, APS)
Phone: 801-532-4841
Email: udrcm4@utahbar.org
Cami Newey is a Court Coordinator for UDR. She manages mediation requests for Small Claims and Pro Se Matters.
She has her Juris Doctorate Degree from the University of Utah School of Law as well as Bachelor’s Degrees in English and Political Science from Weber State University. She worked previously as a Special Agent for the Federal Bureau of Investigation and as a Special United States Attorney for the United States District Court for the Western District of Oklahoma. She is a Court qualified Basic and Domestic Mediator. She has a love for family, the outdoors, running, hiking and learning.